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Nahant Housing Authority

January 31, 2017 · Read the full official report (PDF) ↗

Published January 31, 2017 Audit covers October 1, 2013 – September 30, 2015 Under Suzanne M. Bump · 2011–2023

In plain English
Auditors found several problems at the Nahant Housing Authority, including slow apartment turnover, delayed repairs, weak tenant paperwork, late rent collection, rent calculation errors, sanitary-code issues, Open Meeting Law violations, and accessibility-related litigation.
source
“Below is a summary of our findings and recommendations, with links to each page listed.”
Read the plain-English breakdown
What is this?

This is a Massachusetts State Auditor performance audit of the Nahant Housing Authority, covering selected operations from October 1, 2013 through September 30, 2015.

“This report details the audit objectives, scope, methodology, findings, and recommendations for the audit period, October 1, 2013 through September 30, 2015.”
Why was it audited?

The auditor reviewed whether the authority was properly managing spending, rent collection, tenant eligibility, vacancies, maintenance, inspections, board activities, financial reporting, and related operations.

“In this performance audit, we assessed certain aspects of the Authority’s operations related to administrative expenditures, modernization awards, revenue collections, tenant-eligibility determination, rent redetermination, turnaround times for vacant units, procurement of goods and services, site inspections, board activities, and financial reporting and data collection.”
Why it matters

These issues matter because public housing residents may face delays getting housed, repairs may take too long, units may have health and safety problems, and the authority may lose rent money it needs to operate.

“As a result, the Nahant Housing Authority lost the opportunity to earn as much as $5,729 in rental income (see table below) and eligible applicants in need of state-aided housing may have experienced unnecessary delays in obtaining it.”
What's in it for me?

If you live in or apply for Nahant public housing, this report points to practical concerns: how fast vacant apartments are filled, how quickly repairs are done, whether rent is calculated correctly, and whether units meet basic safety and sanitary standards.

“The Authority should continue to take the measures necessary to ensure that each of its units conforms to the minimum standards for safe, decent, and sanitary housing in the State Sanitary Code.”
The bottom line

The authority passed some areas, such as allowable spending, procurement, and reporting, but failed in important areas involving vacancies, maintenance, rent collection, tenant placement, rent calculations, sanitary conditions, and board compliance with open meeting rules.

“Below is a list of our audit objectives, indicating each question we intended our audit to answer; the conclusion we reached regarding each objective; and, if applicable, where each objective is discussed in this report.”
What happens next

The report recommends that the authority work with state housing officials, improve maintenance and vacancy handling, fix documentation and rent practices, and keep addressing sanitary-code and accessibility problems.

“It should work with its facilities management specialist at DHCD to seek solutions to its maintenance problems.”
Why it's significant

The audit is significant because it found repeated operational weaknesses at a small public housing authority serving families, elderly residents, and people with disabilities, including problems that could affect fairness, finances, safety, and legal compliance.

“These deficiencies could result in injuries and illnesses, and postponing the necessary repairs could result in further damage/deterioration and additional costs at a future date.”
Jargon, unpacked

DHCD is the state housing agency that oversees local housing authorities; the Open Meeting Law sets rules for public board meetings; the State Sanitary Code sets minimum housing safety and health standards; an emergency case plan is the required process for giving urgent housing priority.

“LIST OF ABBREVIATIONS”

3 figure(s) pending source verification - not shown

What the Auditor checked

What the Auditor found

The Authority took too long to reoccupy vacant units.
internal controlsrecordkeeping/documentation

Why it matters: The Authority lost potential rental income and eligible applicants may have experienced unnecessary delays obtaining state-aided housing.

Standard: Chapter 1 of DHCD’s Property Maintenance Guide recommends a 21-working-day outside limit for turning around vacancies and requires documentation for vacancies longer than 21 days. ( Chapter 1 of DHCD’s Property Maintenance Guide )

2 recommendations
  • The Authority should take whatever measures it can to achieve DHCD’s recommended turnaround time.agency: agreed
  • The Authority should work with its facilities management specialist at DHCD to seek solutions to its maintenance problems.agency: agreed
Agency response & Auditor reply
Agency: "The [Authority] had contacted DHCD Facilities Management Specialist for assistance in improving the maintenance compliance with DHCD timeline."
The Authority did not complete tenant maintenance requests promptly.
internal controlspublic safetyrecordkeeping/documentation

Why it matters: Delayed maintenance could allow initial problems to escalate into more serious health and safety issues.

Standard: Chapter 1 of DHCD’s Property Maintenance Guide says requested maintenance should ideally be attended to within three to seven days. ( Chapter 1 of DHCD’s Property Maintenance Guide )

3 recommendations
  • The Authority should prioritize all work orders to ensure that all health and safety issues are addressed immediately.agency: agreed
  • The Authority should schedule work orders by location and task type.agency: agreed
  • The Authority should request assistance from DHCD to review its maintenance operations and determine whether it could make changes to increase efficiency and thereby reduce the response time for work orders.agency: agreed
Agency response & Auditor reply
Agency: "The [Authority] staff has been working with DHCD FMS for the past year on improving the turnaround time and expedites the work order process."
The Authority granted emergency housing priority without following required procedures.
eligibility determinationinternal controlsrecordkeeping/documentation

Why it matters: The Authority risked improperly skipping applicants on waiting lists to house others whose need may not have been greater.

Standard: 760 CMR 5.11 requires an approved emergency case plan and verification of circumstances warranting emergency case status; 760 CMR 5.05(2) requires applications to be date and time stamped. ( 760 CMR 5.11; 760 CMR 5.05(2) )

3 recommendations
  • The Authority should collect and verify all required documentation and information.agency: already implemented
  • The Authority should prepare an emergency case plan and submit it to DHCD for approval.agency: already implemented
  • The Authority should periodically review DHCD regulations to ensure compliance.agency: already implemented
Agency response & Auditor reply
Agency: "The Executive Director has implemented the recommendation of the Auditor."
Auditor: "Further, to date, the executive director has not given us documentation that the board-ratified emergency case plan has been approved by DHCD as required by 760 CMR."
The Authority did not document written housing offers to prospective tenants.
eligibility determinationrecordkeeping/documentationinternal controls

Why it matters: Without dated written offers, the Authority lacked adequate proof that applicants received the required seven days to accept a unit before removal from the waiting list.

Standard: 760 CMR 5.10(4)(a) requires an applicant offered a unit to accept the offer within seven days of the date of the written offer. ( 760 CMR 5.10(4)(a) )

1 recommendation
  • The Authority should make offers to prospective tenants in writing.agency: already implemented
Agency response & Auditor reply
Agency: "All unit offers are and will be in writing."
The Authority did not always collect rent on time.
cash handlinginternal controls

Why it matters: The Authority did not promptly receive all revenue to which it was entitled, which could adversely affect its financial position.

Standard: DHCD’s Form Lease for Public Housing and 760 CMR 6.04(3) allow delinquency notices and late fees for unpaid rent; 760 CMR 6.04(3)(a) requires an opportunity to discuss late payment before eviction procedures. ( 760 CMR 6.04(3); 760 CMR 6.04(3)(a) )

1 recommendation
  • The Authority should ensure that tenants pay their rents on time in accordance with their leases.agency: agreed
Agency response & Auditor reply
Agency: "The [Authority] is working with residents who are or going to be over 30 days past due by entering into Repayment Agreement Plan to resolve the delinquency."
The Authority improperly calculated some tenants’ monthly rents.
eligibility determinationinternal controlsrecordkeeping/documentation

Why it matters: One tenant was overcharged and three tenants were undercharged, causing inaccurate rent collections.

Standard: 760 CMR 6.04(1) sets income-based rent formulas, and 760 CMR 6.04(6) requires tenants to submit documentation of income, exclusions, and deductions. ( 760 CMR 6.04(1); 760 CMR 6.04(6) )

1 recommendation
  • Authority personnel should ensure that they have adequate written documentation from tenants to verify all income and deductions.agency: already implemented
Agency response & Auditor reply
Agency: "The Administrative staff has implemented the Auditor’s recommendation."
Some housing units did not comply with the State Sanitary Code.
public safetylicensing/inspectionsinternal controls

Why it matters: The deficiencies could cause injuries or illnesses, and delaying repairs could increase future damage and costs.

Standard: Chapter 3 of DHCD’s Property Maintenance Guide requires dwelling units to meet Title II of the State Sanitary Code, 105 CMR 410. ( 105 CMR 410; Chapter 3 of DHCD’s Property Maintenance Guide )

1 recommendation
  • The Authority should continue to take the measures necessary to ensure that each of its units conforms to the minimum standards for safe, decent, and sanitary housing in the State Sanitary Code.agency: agreed
Agency response & Auditor reply
Agency: "The Nahant Housing Authority in conjunction with [its] DHCD Facilities Management Specialist will continue to improve the maintenance procedure and the quality of work."