Massachusetts Bay Transportation Authority
AUGUST 8, 2000 · Read the full official report (PDF) ↗ · official site ↗
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“The Massachusetts Bay Transportation Authority (MBTA) incurred approximately $14.7 million in additional construction costs associated with the completion of the South Station Transportation Center - Bus Terminal Complex.”
Read the plain-English breakdown
This is a State Auditor report reviewing selected MBTA construction and contract issues from July 1, 1996 through December 31, 1999.
“Our audit, which covered the period July 1, 1996 to December 31, 1999, was conducted in accordance with applicable generally accepted government auditing standards for performance audits.”
Auditors looked at whether MBTA construction costs were reasonable, what happened with the proposed South Station moving walkway, how surplus locomotives were handled, and whether earlier audit problems were fixed.
“The objectives of this audit were to:”
When work is not planned properly before bidding, the public agency may pay more because extra work is negotiated instead of competitively bid.
“Moreover, when extra work is not properly planned for and included in the original contract’s scope, contractors are allowed to submit their cost proposals for the extra work based on a negotiated “lump-sum” price, and therefore extra work is not obtained through a competitive bid process.”
For riders and taxpayers, the report says planning failures may have caused avoidable costs and inconvenience at South Station.
“Moreover, as a result of these conditions, commuters using the South Station Transportation Center have been unnecessarily inconvenienced due to the MBTA’s inability to properly plan and supervise this work.”
The Auditor concluded that MBTA planning and oversight problems led to costly change orders, weak recoveries from designers, and an inadequate credit for not building the moving walkway.
“Project files that we reviewed clearly indicate that these cited cost overruns were the direct result of either designer error or a failure to properly plan between MBTA departments (construction and operations), between MBTA’s construction department and SSTC’s management company; and between the MBTA and the MHD.”
The report recommends stronger project planning, better design oversight, and efforts to recover money from design engineers when their errors caused extra costs.
“Every effort is made to recoup from its design engineers for these two contracts the $4 million in added construction costs that were incurred by the MBTA due to errors and omissions in the contracts plans and specifications.”
The report points to a recurring issue: MBTA construction work was sometimes added without competitive bids, including a prior audit finding involving $10.8 million in extra costs.
“Our prior audit report No. 97-0583-3 indicated that the MBTA incurred approximately $10.8 million in additional construction costs associated with the completion of the Old Colony Line’s Plymouth and Middleboro branches for work that was not contained in the original contracts’ specifications and scope of work.”
A change order means a later contract change for added work; here, the report says about 200 negotiated change orders added work that was not in the original South Station contracts.
“These contracts were subsequently amended by approximately 200 negotiated change orders to include additional work not contained in the contracts’ original work specifications.”
10 figure(s) pending source verification - not shown
What the Auditor checked
- Did not comply Determine the reasonableness of construction costs for the SSTC, including the status of the proposed people mover and associated contract costs to date.
- Unable to determine Determine the reasonableness of construction costs for the Newburyport commuter rail restoration project.
- Unable to determine Review the final disposition of surplus locomotives leased to CCHR.
- Partially Conduct a follow-up review of prior audit conditions regarding recoupment of extra construction costs and elevator and escalator maintenance penalties.
What the Auditor found
Why it matters: Extra construction work was obtained through negotiations rather than competitive bids, increasing costs to the Authority.
Standard: Sound business practices require the MBTA to include all work items necessary to complete proposed projects in the original contract specifications distributed for competitive bids.
2 recommendations
- Include all affected and concerned MBTA departments in project planning before soliciting competitive bids.
- Make every effort to recoup $4 million in added construction costs from design engineers.
Agency response & Auditor reply
Agency: "The MBTA evaluated all change orders to determine the most cost effective process to complete the work and have the least impact on the taxpayers dollar."
Auditor: "Project files that we reviewed clearly indicate that these cited cost overruns were the direct result of either designer error or a failure to properly plan between MBTA departments (construction and operations), between MBTA’s construction department and SSTC’s management company; and between the MBTA and the MHD."
Why it matters: Commuters were unnecessarily inconvenienced, a negotiated credit appeared inadequate, and approximately $1 million of purchased material may never be used.
Standard: The MBTA should have construction oversight and controls for projects requiring coordination between the MBTA, outside agencies, and MBTA departments.
2 recommendations
- Ensure proper construction oversight and controls for projects requiring coordination between the MBTA and outside agencies or MBTA departments.
- Monitor project design activities so taxpayer funds are spent prudently and for value received.
Agency response & Auditor reply
Agency: "The MBTA and CA/T created a task force to evaluate the interface issues."
Auditor: "We reiterate that the MBTA must improve its coordination of design and development activities, between itself and outside agencies, to ensure that costly design changes and construction change orders are eliminated."
Why it matters: The MBTA had not recovered approximately $1.1 million it said it would seek from the designer for prior designer errors.
1 recommendation
- Take all means necessary to secure restitution from the designer, including seeking restitution from the designer’s professional liability insurance carrier if needed.agency: agreed
Agency response & Auditor reply
Agency: "The Authority continues to vigorously pursue recovery of damages from the consultant for the Old Colony project design errors."
Why it matters: Without monitoring and collection, the MBTA risks not enforcing contract penalties for untimely elevator and escalator repairs.
Standard: The new maintenance contract requires penalties for elevators out of service more than one calendar day and escalators out of service more than three consecutive days.
3 recommendations
- Closely monitor the contractor to ensure units are promptly repaired and returned to service.agency: agreed
- Review repair turnaround reports to determine mandatory per diem penalties.agency: agreed
- Assess and collect all penalty funds owed under the contract.agency: agreed
Agency response & Auditor reply
Agency: "The Authority also concurs with the recommendations regarding contract monitoring and penalty assessment."
Verified dollar findings
Money the entity was owed but failed to assess or collect - unassessed penalties, underpaid incentives.
Identified dollar findings that do not fall in a named band.
Prior findings revisited
"However, our follow-up review indicated that the MBTA had yet to collect any of these disputed funds from the designer."
"During our follow-up review, we determined that the MBTA had incorporated our prior recommendations to improve the turnaround time and penalties for untimely repairs in the new contract specifications, which were effective December 13, 1999."
More audits of this entity
Other Office of the State Auditor reports on Massachusetts Bay Transportation Authority , including the prior audits referenced above.
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Massachusetts Bay Transportation Authority's Monitoring of the Operations of the South Station Ground LeaseTransit Authority · SEPTEMBER 30, 2010 -
Audit of the Massachusetts Bay Transportation Authority - Review of Contract Management ProcessTransit Authority · September 28, 2018 -
Massachusetts Bay Transportation Authority Controls over Parking-Lot RevenueTransit Authority · October 8, 2015 -
Audit of the Massachusetts Bay Transportation Authority - Keolis Contract (March 4, 2025)Transit Authority · March 4, 2025 -
Audit of the Massachusetts Bay Transportation Authority (March 10, 2025)Transit Authority · March 10, 2025 -
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Audit of the Massachusetts Bay Transportation Authority - Block by Block Contract(July 7, 2024)Transit Authority · July 7, 2024 -
Massachusetts Bay Transportation Authority's Commuter Rail OperationsTransit Authority · JANUARY 18, 2011 -
Audit of the Massachusetts Bay Transportation Authority - Automated Fare Collection System 2.0 Project (January 16, 2025)Transit Authority · January 16, 2025 -
Audit of the Massachusetts Bay Transportation Authority (MBTA)Transit Authority · April 23, 2020