Audit of the Hampden County Sheriff’s Office (November 25, 2025)
November 25, 2025 · Hampden County Sheriff’s Office · Read the full official report on mass.gov ↗
source
“Below is a summary of our findings, the effects of those findings, and our recommendations, with hyperlinks to each page listed.”
Read the plain-English breakdown
This is a Massachusetts State Auditor performance audit of the Hampden County Sheriff’s Office covering mostly July 1, 2022 through June 30, 2024, with a longer lookback for employee settlement agreements.
“In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of certain activities of the Hampden County Sheriff’s Office (HCSO) for the period July 1, 2022 through June 30, 2024.”
Auditors checked whether the sheriff’s office followed rules and its own policies for inmate deaths, healthcare meetings, medical and mental health screenings, sick-call care, and employee settlement agreements.
“The purpose of our audit was to determine the following:”
The main health finding matters because late physical exams can mean inmate medical problems are missed or treated late, which can affect inmates and staff.
“Because HCSO did not ensure that all inmates received physical examinations as part of their initial health assessments within the required timeframe, there is a higher risk that inmates’ medical issues were not identified and treated, ultimately affecting the health and safety of all HCSO inmates and staff members.”
For residents, this report shows whether a publicly funded sheriff’s office is following health and accountability rules while operating correctional facilities.
“In fiscal years 2023 and 2024, HCSO’s annual state appropriation was approximately $94,847,413 and $95,908,708, respectively.”
Auditors found two problems: some required inmate physical exams were late, and the office needed a written settlement-agreement policy; the office said it is taking or has taken steps to fix both.
“Based on its response, HCSO has taken measures to address our concerns regarding this matter.”
The State Auditor says it will check back in about six months on both findings.
“As part of our post-audit review process, we will follow up on this matter in approximately six months.”
Auditors estimated that at least 138 inmates who stayed more than 30 days may not have received their required physical exam on time.
“Based on this calculation, we can project with a 95% confidence level that HCSO did not provide physical examinations as part of initial health assessments to at least 138 inmates committed to HCSO’s facilities for more than 30 days.”
A receiving screening is the first medical check when someone arrives; a QHP is a qualified healthcare professional, such as a nurse, doctor, physician assistant, dentist, or mental health professional.
“According to 103 CMR 932.06, an admission medical screening—which HSCO refers to as a receiving screening—should be performed on each inmate upon their arrival at HCSO’s facilities by a QHP.”
What the Auditor checked
- Complied Did HCSO handle the deaths of inmates in its custody in accordance with its “3.1.15—Death of a Person” policy and with Section 932.17(2) of Title 103 of the Code of Massachusetts Regulations (CMR)?
- Complied Did HCSO hold internal quarterly meetings and submit quarterly reports regarding healthcare services for inmates in accordance with its “4.5.1—Health Services Governance and Administration” policy and with 103 CMR 932.01(3)?
- Partially Did HCSO provide its inmates with receiving screenings upon admission, as well as an initial health assessment and a physical examination within 7 to 14 days after admission, in accordance with its “4.5.7—Health Care and Treatment” policy and with 103 CMR 932.06 and 932.07?
- Complied Did HCSO provide its inmates with medical care after submission of a sick call request in accordance with HCSO’s “4.5.7—Health Care and Treatment” policy and with 103 CMR 932.09?
- Complied Did HCSO provide initial mental health assessments to all inmates within its custody within 14 days of admission in accordance with its “4.5.12—Mental Health Services” policy and with 103 CMR 932.13?
- Did not comply Did HCSO have internal policies and procedures in place for (a) the review and approval of employee settlement agreements, including the language used, and (b) the reporting of employee settlement agreements to the Office of the Comptroller of the Commonwealth (CTR)? For employee settlement agreements entered into from July 1, 2019 through June 30, 2024, did HCSO follow these policies, and did it refrain from using non-disclosure, non-disparagement, or similarly restrictive clauses as part of employee settlement agreement language?
What the Auditor found
Why it matters: There is a higher risk that inmates’ medical issues were not identified and treated, affecting the health and safety of inmates and staff.
Standard: Section 932.07(1) of Title 103 of the Code of Massachusetts Regulations and HCSO’s “4.5.7—Health Care and Treatment” policy. ( Section 932.07(1) of Title 103 of the Code of Massachusetts Regulations; Section 16 of Chapter 127 of the Massachusetts General Laws )
2 recommendations
- HCSO should establish monitoring controls to ensure that it completes all portions of the initial health assessment—especially the physical examination—on time.agency: already implemented
- HCSO should ensure that its healthcare department has enough staff members to complete all portions of the initial health assessment—especially the physical examination—in the required timeframes.agency: agreed
Agency response & Auditor reply
Agency: "Reports are now able to be monitored to ensure that all portions of the initial health assessment are completed within the required timeframe."
Auditor: "Based on its response, HCSO is taking measures to address our concerns regarding this matter."
Why it matters: Without a documented written process, employee settlements may not be handled consistently in an ethical, legal, and appropriate manner.
Standard: 815 CMR 5.09 and the Governor’s “Executive Department Settlement Policy,” issued January 27, 2025. ( 815 CMR 5.09; Governor’s “Executive Department Settlement Policy,” issued January 27, 2025 )
1 recommendation
- HCSO should develop, document, and implement a written policy related to employee settlement agreements, including prohibiting the use of non-disclosure, non-disparagement, or similarly restrictive clauses in its agreements, as recommended in the Governor’s “Executive Department Settlement Policy,” issued January 27, 2025.agency: already implemented
Agency response & Auditor reply
Agency: "Following the recommendation of the SAO, the HCSO has developed and implemented a policy titled, ”1.2.8 Judgments and Settlements” to include all language recommended in the Governor’s “Executive Department Settlement Policy” issued in January 27th, 2025."
Auditor: "Based on its response, HCSO has taken measures to address our concerns regarding this matter."
More audits of this entity
Other Office of the State Auditor reports on Hampden County Sheriff’s Office .
- Audit of the Hampden County Sheriff’s Office (HCSO)Sheriff · May 14, 2020