Audit of the Franklin County Sheriff’s Office (November 25, 2025)
November 25, 2025 · Franklin County Sheriff’s Office · Read the full official report on mass.gov ↗
source
“Below is a summary of our findings, the effects of those findings, and our recommendations, with hyperlinks to each page listed.”
Read the plain-English breakdown
This is a state performance audit of certain Franklin County Sheriff’s Office activities, mainly covering July 1, 2022 through June 30, 2024, with a longer lookback for employee settlement agreements.
“In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of certain activities of the Franklin County Sheriff’s Office (FCSO) for the period July 1, 2022 through June 30, 2024.”
Auditors checked whether the sheriff’s office followed rules on inmate deaths, inmate healthcare, mental health screenings, sick call requests, quarterly healthcare oversight, and employee settlement agreements.
“The purpose of our audit was to determine the following:”
Timely health checks matter because delays can mean medical problems are missed or treated late, which can affect both inmates and staff.
“Because FCSO did not ensure that all inmates’ initial health assessments were completed within the required timeframe, there is a higher-than-acceptable risk that inmates’ medical issues were not identified and treated, ultimately affecting the health and safety of all FCSO inmates and staff members.”
For ordinary citizens, this report gives a window into whether a publicly funded jail is meeting basic health, safety, and accountability duties.
“In fiscal years 2023 and 2024, FCSO’s annual state appropriations were approximately $19,596,630 and $19,910,176, respectively.”
The sheriff’s office passed most areas tested, but auditors found two issues: late initial health assessments for some inmates and no documented policy for employee settlement agreements during the audit period.
“However, we found certain issues during our testing regarding FCSO’s lack of policies over the use of employee settlement agreements.”
The Auditor’s office said it will check back in about six months to see whether the sheriff’s office has followed through on fixes.
“As part of our post-audit review process, we will follow up on this matter in approximately six months.”
The audit is significant because it found a gap in required inmate healthcare timing and called for stronger written rules around employee settlements, even though most tested areas had no major issues.
“FCSO should develop, document, and implement a written policy related to employee settlement agreements, including prohibiting the use of non-disclosure, non-disparagement, or similarly restrictive clauses in its agreements, as recommended in the Governor’s “Executive Department Settlement Policy,” issued January 27, 2025.”
A “qualified healthcare professional” means a properly credentialed medical provider, such as a doctor, nurse practitioner, registered nurse, or licensed practical nurse, depending on the task.
“In an email dated July 3, 2025, FCSO defined a QHP as “a Medical provider with the credentials and authorization to perform a needed task.”
2 figure(s) pending source verification - not shown
What the Auditor checked
- Complied Did FCSO handle the deaths of inmates in its custody in accordance with its Death Protocol Directive and with Section 932.17(2) of Title 103 of the Code of Massachusetts Regulations (CMR)?
- Complied Did FCSO hold internal quarterly meetings and submit quarterly reports regarding healthcare services for inmates in accordance with FCSO Policy JA-02 “Responsible Health Authority” and with 103 CMR 932.01(3)?
- Partially Did FCSO provide its inmates with medical screenings upon admission and initial health assessments within 7 to 14 days after admission in accordance with FCSO Policies J-E-02 “Receiving Screening” and J-E-04 “Initial Health Assessment” and with 103 CMR 932.06 and 932.07?
- Complied Did FCSO provide its inmates with medical care within 24 hours after submission of a sick call request in accordance with FCSO Policy J-E-07 “Nonemergency Health Care Requests and Services” and with 103 CMR 932.09?
- Complied Did FCSO provide initial mental health assessments to all inmates within its custody within 14 days of admission in accordance with FCSO Policy J-E-05 “Mental Health Screening and Evaluation” and with 103 CMR 932.13?
- Did not comply Did FCSO have internal policies and procedures in place for (a) the review and approval of employee settlement agreements, including the language used, and (b) the reporting of employee settlement agreements to the Office of the Comptroller of the Commonwealth (CTR)? For employee settlement agreements entered into from July 1, 2019 through June 30, 2024, did FCSO follow these policies, and did it abstain from using non-disclosure, non-disparagement, or similarly restrictive clauses as part of employee settlement agreement language?
What the Auditor found
Why it matters: There is a higher-than-acceptable risk that inmates’ medical issues were not identified and treated, affecting inmate and staff health and safety.
Standard: 103 CMR 932.07 and FCSO Policy J-E-04 require initial health assessments within 7 days or 14 days, depending on who completed the receiving screening. ( 103 CMR 932.07; FCSO Policy J-E-04 “Initial Health Assessment” )
2 recommendations
- FCSO should establish monitoring controls to ensure that it either completes initial health assessments on time or documents the reason for rescheduling them, especially for any outside the required timeframe.agency: already implemented
- FCSO should ensure that its healthcare department has enough staff members to complete the initial health assessments in the required timeframe.agency: already implemented
Agency response & Auditor reply
Agency: "This issue was known to us prior to the audit and we have already hired a Nurse Practitioner to be on site two days per week to ensure that this would not continue to be an issue."
Auditor: "Based on its response, FCSO is taking measures to address our concerns regarding this matter."
More audits of this entity
Other Office of the State Auditor reports on Franklin County Sheriff’s Office .
- Audit of the Franklin County Sheriff’s OfficeSheriff · September 26, 2019