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Audit of the Department of Youth Services (April 24, 2026)

April 24, 2026 · Department of Youth Services · Read the full official report on mass.gov ↗

Published April 24, 2026 Audit covers July 1, 2022 – June 30, 2024 Under Diana DiZoglio · 2023–present

In plain English
The auditor found that DYS could not show it consistently followed required youth assessments, did not always follow its disability-accommodation process, and lacked strong enough discipline rules after supported abuse or neglect findings.
source
“Below is a summary of our findings, the effects of those findings, and our recommendations, with hyperlinks to each page listed.”
Read the plain-English breakdown
What is this?

This is a performance audit of the Massachusetts Department of Youth Services covering July 1, 2022 through June 30, 2024.

“In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of certain activities of the Department of Youth Services (DYS) for the period July 1, 2022 through June 30, 2024.”
Why was it audited?

Auditors checked whether DYS followed the law and its own rules for youth assessments, education services, disability accommodations, and discipline after abuse or neglect reports.

“The purpose of this audit was to determine the following:”
Why it matters

If DYS misses required assessments, young people may not get the right placement, support, or treatment plan.

“If DYS does not comply with Section 5 of Chapter 120 of the General Laws and its own internal policies, then youths may not be placed in appropriate programs or receive the proper support necessary to address individual needs.”
What's in it for me?

For families and residents, this report is about whether youth in state custody are being assessed, educated, protected, and supported properly.

“DYS provides small classroom settings, individualized attention, coaching, and a cognitive behavioral strategy, all of which contribute to a supportive process for youths involved with DYS.”
The bottom line

The auditor found problems in three areas: youth assessments, 504 plans for youths with disabilities, and disciplinary guidance after supported abuse or neglect allegations.

“Below is a list of our audit objectives, indicating each question we intended our audit to answer; the conclusion we reached regarding each objective; and, if applicable, where each objective is discussed in the audit findings.”
What happens next

The auditor recommended that DYS prove compliance with assessment rules, improve 504-plan procedures, and take broader steps after supported abuse or neglect findings; the office plans to follow up in about six months on some issues.

“As part of our post-audit review process, we will follow up on this matter in approximately six months.”
Why it's significant

The report matters because gaps in assessment, disability accommodations, and staff discipline can affect youths’ education, safety, mental health, and chances of reoffending.

“Lastly, youths may feel neglected or misunderstood if a proper assessment is not completed, increasing the chance of recidivism and worsening their mental health.”
Jargon, unpacked

A 504 plan is a formal plan meant to make sure a student with a disability gets needed accommodations and equal access to education.

“They require the development of a 504 plan to ensure that students with disabilities receive necessary accommodations, allowing them equal access to education and program services.”

What the Auditor checked

What the Auditor found

DYS could not demonstrate compliance with required youth assessment and reassessment procedures.
recordkeeping/documentationinternal controls

Why it matters: Youths may not be placed in appropriate programs or receive support needed to address individual needs, and incomplete assessments may impede caseworkers' ability to set goals and track progress.

Standard: Section 5 of Chapter 120 of the Massachusetts General Laws and DYS internal intake, treatment plan, suicide assessment, progress report, and substance use assessment policies. ( Section 5 of Chapter 120 of the General Laws )

1 recommendation
  • DYS should demonstrate compliance with Section 5 of Chapter 120 of the General Laws and its own internal policies regarding assessments and reassessments of youths.agency: partially agreed
Agency response & Auditor reply
Agency: "While DYS agrees with [the Office of the State Auditor’s (OSA’s)] recommendation and shares the auditor’s concern about missing information, it disagrees with this finding in part and disagrees with the impact as described."
Auditor: "While we acknowledge DYS’s clarification concerning missing intake and assessment information, we uphold our recommendations."
DYS did not always follow its guidelines for 504 plans for youths with disabilities.
eligibility determinationrecordkeeping/documentationinternal controls

Why it matters: Youths with disabilities in DYS custody may not receive appropriate accommodations or a proper education.

Standard: DYS's Guidelines for Serving Youth with Disabilities Under Section 504. ( Section 504 of the Rehabilitation Act; DYS's Guidelines for Serving Youth with Disabilities Under Section 504 )

1 recommendation
  • DYS should ensure that its employees are aware of, understand, and follow DYS's own guidelines created for serving youths with disabilities, specifically regarding the 504 plan process, and DYS should update its guidelines to ensure that the 504 process is continued for youths if they reenter DYS's care or custody.agency: agreed
Agency response & Auditor reply
Agency: "While DYS agrees with the recommendation that its employees should follow DYS’s guidelines regarding the 504 process and shares the concern of the auditor that the 504 accommodations should be provided to any youth who is eligible, DYS disputes this finding."
Auditor: "We recognize DYS’s clarification on its Guidelines for Serving Youth with Disabilities Under Section 504, noting that the guidelines state that 504 plan evaluations “occur after 30 days,” as opposed to within 30 days, of a youth’s arrival at DYS."
DYS lacked sufficient disciplinary guidelines for supported 51B reports involving employee or contractor neglect or abuse.
public safetyinternal controlsvendor oversight

Why it matters: DYS may not prevent recurrence of similar incidents and may apply discipline inconsistently across employees for similar violations.

Standard: Section 4.35(2) of Title 110 of the Code of Massachusetts Regulations. ( 110 CMR 4.35(2) )

1 recommendation
  • DYS should take additional measures, beyond just terminating and/or suspending employees upon supported allegations of neglect and/or abuse of youths.agency: agreed
Agency response & Auditor reply
Agency: "DYS generally agrees with the recommendation and has implemented processes to identify programmatic concerns and increase trainings related to supported 51Bs."

Prior findings revisited

Still a problem
"In our prior audit of DYS (Audit No. 2019-0512-3S), it was recommended that DYS take measures to more effectively manage its 51B report resolution process."

More audits of this entity

Other Office of the State Auditor reports on Department of Youth Services , including the prior audits referenced above.

See this entity's page with all 4 audits →