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Audit of Settlement Agreements and Confidentiality Clauses Across Multiple State Agencies - Department of Correction (January 28, 2025)

January 28, 2025 · Department of Correction · Read the full official report on mass.gov ↗

Published January 28, 2025 Audit covers January 1, 2010 – December 31, 2022 Under Diana DiZoglio · 2023–present

In plain English
The auditor says Massachusetts had a disorganized and inconsistent system for handling state employee settlement agreements, especially agreements with confidentiality language, and that this created transparency, legal, ethical, and taxpayer-risk concerns.
source
“There exists little more than a haphazard approach to executing settlements, including those containing confidentiality clauses, with an informal, verbal policy that was allegedly promulgated around 2018 regarding non-disclosure language.”
Read the plain-English breakdown
What is this?

This is a state audit looking at how the Governor's Office, the Comptroller, and many executive branch agencies handled employee settlement agreements from 2010 through 2022.

“This audit was conducted on the Office of the Governor (GOV) and its subordinate agencies, as well as the Office of the Comptroller of the Commonwealth (CTR), for the period January 1, 2010 through December 31, 2022.”
Why was it audited?

Auditors checked whether agencies properly reported employee settlements involving money and whether agencies had rules for using confidentiality or nondisclosure language in those settlements.

“In this performance audit, we determined the following:”
Why it matters

The report says weak oversight can hide workplace problems, make it harder to see how tax dollars are spent, and leave employees vulnerable when they are already in difficult situations.

“Our audit identifies areas of financial, legal and ethical risks for the Commonwealth – when our fellow public servants are at their most vulnerable.”
What's in it for me?

As a taxpayer and resident, this matters because settlement payments can use public money, and the report says the public should be able to understand how that money is being used and whether government workplaces are being managed properly.

“This results in an inconsistent process that is not transparent to the citizens of the Commonwealth regarding how their public employees are treated or how their tax dollars are being spent.”
The bottom line

The auditor found missing policies, inconsistent reporting, incomplete records, and limited documentation, making it hard to know the full scope of settlement agreements and confidentiality clauses.

“As a result, we cannot determine whether the lists provided by any of the executive agencies included in this audit are complete.”
What happens next

The report recommends formal policies, better central oversight, public reporting, stronger record retention, training, and limits on confidentiality language; the Governor's Office said it would take some steps, including a public settlement policy.

“The Office of the Governor will issue a public Executive Department Settlement Policy applicable to all executive department offices and agencies.”
Why it's significant

The report is significant because it says more than 2,000 employee settlements cost over $40 million during the audit period, yet agencies lacked consistent rules and sometimes did not provide records auditors requested.

“Based on state employee settlement agreement lists provided to us by the executive offices and agencies listed in Appendix C, during the period of January 1, 2010 through December 31, 2022, the audited agencies entered into 2,029 state employee settlement agreements with a total cost in excess of $40,839,452.”
Jargon, unpacked

A settlement agreement is a written deal that resolves a claim or dispute, often instead of going to court; confidentiality language means wording that can limit what someone may say about the agreement or the facts behind it.

“For the sake of consistency in the audit, we defined a state employee settlement as a settlement resulting from a formal claim3 (union and non-union grievances, complaint, or lawsuit) against a state agency brought by a current or former employee.”

4 figure(s) pending source verification - not shown

What the Auditor checked

What the Auditor found

Executive offices and agencies lacked documented policies for authorizing, developing, documenting, and retaining employee settlement agreements.
recordkeeping/documentationinternal controlsreporting timeliness

Why it matters: Without consistent policies, employee settlements may not be handled fairly, ethically, legally, or transparently, and CTR may not be able to review intended settlement payments for proper financial reporting.

Standard: US Government Accountability Office’s Standards for Internal Control in the Federal Government, known as the Green Book ( US Government Accountability Office’s Standards for Internal Control in the Federal Government )

3 recommendations
  • GOV should establish and implement policies and procedures over the authorization, development, documentation, and retention of state employee settlement agreements, and requirements for supporting documentation.agency: agreed
  • GOV should provide centralized management and oversight over the use of state employee settlement agreements.agency: agreed
  • GOV should establish a public reporting process for settlement agreements.agency: agreed
Agency response & Auditor reply
Agency: "The executive department agrees that documenting policy and procedures can help ensure consistent practice across a broad and wide-ranging government."
Auditor: "We note that it will be important that GOV ensure proper monitoring of any policy implemented to address these concerns and ensure agencies comply on an ongoing basis."
Executive offices and agencies lacked documented policies for using confidentiality language in employee settlement agreements.
internal controlsrecordkeeping/documentationdata privacy

Why it matters: Confidentiality language may be used to obscure harassment, discrimination, unlawful behavior, poor management, or inappropriate use of taxpayer dollars.

Standard: Public Records Law guidance, the 2013 Superior Court decision in Boston Globe Newspaper Co. v. Executive Office of Administration and Finance, and CTR’s Settlements and Judgments Policy ( Boston Globe Newspaper Co. v. Exec. Office of Admin. and Finance, Suffolk Sup. No. 11-01184-A; Public Records Law, G.L. c. 4, §. 7, 26 (a) and (c); Speak Out Act )

4 recommendations
  • GOV should establish and implement policies and procedures regarding confidentiality language and supporting documentation.agency: partially agreed
  • GOV should weigh employee privacy against the public’s right to know how state funds are spent.agency: partially agreed
  • GOV’s policy should not protect an employee with detrimental workplace behavior.agency: partially agreed
  • The Governor should consider an executive order limiting confidentiality language in employee settlement agreements.agency: partially agreed
Agency response & Auditor reply
Agency: "To the extent non-disclosure language remains in any form agreements, we agree it should be eliminated."
Executive offices and agencies failed to report 40 required monetary employee settlement agreements to CTR.
reporting timelinessinternal controlsrecordkeeping/documentation

Why it matters: Failure to report settlement agreements may cause improper state accounting and tax reporting and violates CTR regulation and policy.

Standard: CTR’s Settlements and Judgments Policy and Section 5.09 of Title 815 of the Code of Massachusetts Regulations ( CTR’s Settlements and Judgments Policy )

3 recommendations
  • GOV should establish and implement policies and procedures for reporting employee settlement agreements to CTR.agency: agreed
  • All executive office employees should receive training on these policies and procedures.agency: agreed
  • GOV should establish monitoring controls to ensure compliance.agency: agreed
Agency response & Auditor reply
Agency: "We agree that offices and agencies must follow the Comptroller’s reporting requirements, even when the settlement at issue requires no disbursement from the settlements and judgments fund."
Auditor: "Based on its response, GOV plans to take some measures to address our concerns in this area."
Agencies did not provide all requested employee settlement agreements.
recordkeeping/documentationinternal controlsreporting timeliness

Why it matters: Missing settlement agreements prevented testing of CTR reporting compliance and list accuracy, creating risk that settlement agreements were not properly reported or accounted for.

Standard: Massachusetts Statewide Records Retention Schedule and Section 12 of Chapter 11 of the General Laws ( Massachusetts Statewide Records Retention Schedule, E05-01; Massachusetts Statewide Records Retention Schedule, E05-02; Section 12 of Chapter 11of the General Laws )

1 recommendation
  • GOV should ensure state agencies comply with public records law and retain settlement agreements under the Massachusetts Statewide Record Retention Schedule.agency: disagreed
Agency response & Auditor reply
Agency: "We respectfully disagree with the report’s assertion that “57 executed settlement agreements” requested by OSA “were not provided.”"
Auditor: "There were 57 settlement agreements requested during the course of the audit that agencies did not provide upon our request."
Agencies did not provide most underlying complaints for settlements involving confidentiality language.
recordkeeping/documentationinternal controlsdata privacy

Why it matters: Without complaint records, auditors could not assess whether confidentiality language was justified or whether unlawful behavior was appropriately addressed.

Standard: Massachusetts Statewide Record Retention Schedule, E05-02 ( Massachusetts Statewide Record Retention Schedule, E05-02; Section 12 of Chapter 11 of the General Laws )

3 recommendations
  • GOV should develop policies and procedures to document and retain complaints and provide them to external auditors on request.agency: agreed
  • Agencies should consult with the Massachusetts Supervisor of Public Records to classify and retain records accurately.agency: agreed
  • Complaints arising from substantiated egregious behavior should be retained permanently.agency: agreed
Agency response & Auditor reply
Agency: "Regardless of the numbers, we agree that the report has identified historical record-keeping issues requiring attention."
Auditor: "What we know for certain is that we did not receive 124 of the 159, or 78% of, requested copies of the original claim, complaint, or grievance."